Privacy policy

Souls n Stories is owned and operated by YugesRaj K. This policy explains how we handle information when you visit our website, contact us, or ask us to create and deliver a personal short film.

Information we handle

Depending on how you use our services, we may receive your name and contact details, WhatsApp messages, story and occasion details, photos or other media you choose to share, order and payment records, and delivery preferences. Our website and messaging services may also process technical information such as device, browser, and service identifiers.

How we use information

We use information to answer enquiries, plan and make the film you requested, communicate about your order, deliver it, provide support, maintain business records, protect our services, and understand how our website and marketing are performing.

WhatsApp and service providers

We use Meta’s WhatsApp Business Cloud API together with WaSender to receive and manage WhatsApp conversations. Meta, WaSender, and their service providers may process message content, contact details, and related technical information to provide these messaging services.

Our customer and order records are managed in a CRM using Supabase and hosted on Oracle infrastructure. We also use trusted AI, media, and voice service providers to help create films. When needed for the work you request, those providers may process story details, photos, video, or audio. We share information with service providers only as needed for their services, and they handle it under their own terms and privacy practices.

Some providers may process or store information in countries outside India. Their systems and service terms may therefore involve international transfers.

Analytics and advertising

We use Google Analytics, Meta Pixel, and Meta’s Conversions API to measure site visits and actions such as WhatsApp enquiries and the film-planner handoff. These services may receive technical details such as browser or device identifiers, event names, page paths, and referral information; Meta’s server events may also use the visitor’s IP address and browser identifiers for matching. Our manually configured WhatsApp events do not include film-planner answers or the optional story note, and server events omit URL query strings. Google and Meta process data under their own policies. These tools may use cookies or similar technologies; you can manage cookies through your browser settings.

When information is shared

We share information with the messaging, hosting, CRM, AI, media, voice, analytics, and advertising providers described above when needed to operate the website or provide our services. We may also retain or share records when reasonably needed to protect our services, resolve a dispute, or meet a legal or accounting need. We do not sell personal information.

Retention

We retain customer chats and uploaded photos or other media for at least two years from the later of film delivery or your most recent interaction with us about that order. We may keep information longer while a service or support matter remains active, or when it is needed for legal, accounting, dispute-resolution, or business-record purposes. When information is no longer needed, we delete or de-identify it where reasonably possible. Copies in service-provider or backup systems may remain until those systems’ ordinary retention or backup cycles remove them.

Your choices and deletion requests

You can ask us to access, correct, or delete information by contacting us at the email below. Include your name, the phone number or email used for the order, and an order or enquiry reference if you have one. Tell us which information or conversation your request concerns. Please do not send government ID or identity documents. We may use the contact channel already associated with your enquiry or order to confirm that the request is yours.

We will review deletion requests and remove information where we can. We may need to keep some records for an active service, legal or accounting needs, or dispute resolution. Deletion may not immediately remove copies held in backups or by service providers; those copies may remain until their ordinary retention cycles remove them.

Photos of children

Please share a child’s photo or personal details only if you are their parent or legal guardian, or have permission from the child’s parent or legal guardian. We use that information to provide the film or service you requested.

Access and security

We limit access to information to people and service providers who need it to manage an enquiry or order, and use access controls and other safeguards for information we handle. No website, messaging service, storage system, or transmission can be guaranteed completely secure.

Public use and external links

We will not use your story, photos, name, messages, or finished film in a portfolio, testimonial, social post, or other public promotion unless we first ask for and receive your specific permission. Our website may link to public Instagram content. If you follow an external link, that service’s own privacy practices apply.

Contact

For privacy questions or access, correction, and deletion requests, contact YugesRaj K at yugesraj91@gmail.com.